Also, dont waste your time on Mercari, there are better, safer ways to sell. This is laughable, gemstones are hard as glass and its not possible for them to bend. Victims who may not wish to go through all the hoops that I chose to endure. Mercari also cancelled that sale. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Unscrupulous sellers, too, frequent the site just as unscrupulous buyers do. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. Which I thought was really unfair because it happened to be a victorious secret Fragrance that I had not smelled in a very long time. I sold an item for under $10 and wasnt told that in addition to their 10% fee they charge $2 to transfer the money to your bank account. Hello! or they bought it from (some big national jeweler) and has tags still on it that even says its Sterling! Look below: "What if my item is never shipped? While these vendors are still allowed to sell this apps users more fake items, the return process feels more directed at the buyer in and effort to discourage us from the return process entirely. It says they have three days but what happens after that? So, why on earth would I ever reach out to you for anything, ever again? I got crickets as a response. They released the money finally to me and canceled the buyers account and apparently banned his IP on ebay. Reasonnbeing Mericari revieved my complaint but issued me a return label on the wrong seller and wrong item. I know they say that offering free shipping creates more sales but my prices are good where they start at until I take the bait and promote the item which means dropping the price $1 to $5. Mercari received the refund June 7th. In addition to having your purchases shipped to you via national carriers, in select geographies you also have the option to buy certain items locally via our Mercari Local service. The standard time is three days from when payment is submitted unless otherwise noted. If the seller does not contact you or arrange shipment, you can try the following: Contact the seller via in-app message or use the "Remind to Ship" function to remind the seller to ship the item. I agreed to sell some items for a friend. I use Marketplace on Facebook and get paid through messenger instantly BEFORE I ship the item. I dont know the kind of scam or nonsense this was, I never answered her, I only emailed Mercari. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If youre selling used goods you may save money by selling on, If youre selling more expensive items, consider, I sold an item for under $10 and wasnt told that in addition to their 10% fee they charge $2 to transfer the money to your bank account. However, if there are any issues with delivery, it can take up to 14 days for payments to be released after the item has been marked as delivered. My $300 boots got lost in transit. Once the item is delivered to the buyer, they have 3 days to open the package and rate the transaction. Shipping to a PO Box? Wait. Well a few weeks later since it was shipped to Hong Kong it took awhile. Very confused! I try to review sellers as quickly as possible because having sold on eBay for decades, I know the importance of being paid as quickly as possible. Ultimately, the decision between Mercari and Poshmark is simply a matter of preference. This site is AWFUL when it comes to customer service or problems. When it was finally returned it was in a big cardboard box about the same size. he opens a dispute saying it doesnt work. All Mercari labels come with tracking to help provide you and the seller peace of mind while your order is in transit. Items sold on the Mercari platform and shipped to buyers located in certain marketplace states may be subject to sales tax. Maybe a belt from the Dollar Tree? Still waiting for bought item arriving this week. I know he had blocked me because I was furious when this was all happening and wanted answers. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Having an issue with your order's delivery? First-time buyer. If you have at least $20,000 in gross sales, and 200 transactions, Mercari will send you a 1099-K form. Why do sellers not ship or end up canceling an order on mercari? Too many to name. Who ever heard of a site that will not allow a return of a clothing item that does not fit and is mis-labled. I would have sold it locally even for higher price. Herein, Does Mercari report to IRS? Ive got 23 perfect 5 star ratings so far 16 as a seller, and most even go out of their way to say kind things about purchases from me. Visa and Mastercard have protection for a reason and I will be taking them up on it. Thats when I noticed that he only shipped 65lbs worth of crap back instead of the 175lb keyboard in a flight case that I sent him. I pay all my own shipping. Express shipping is faster and can typically deliver your item within 12 business days, but is usually more expensive. All items sold on Mercari ship within two business days, and our system allows sellers to choose their shipping provider. Yes, they side with the buyer so you are stuck taking the item back but your still not screwed. That was not or whom I thought I was buying the product from. No, they are not. Dont buy anything from this horrible seller. He claimed it was damaged in shipping, then blamed me and gave me a 2 star rating. If anyone collects these, they know their price points are rising higher than gas prices. What happens if a seller doesnt ship in the 3 days? Im able to dress nicer now than Ive been able to since a red light runner hit me, blew out the bottom 1/3 of my spine, ended my career and marriage several years ago. When the item is delivered to the buyer THEY have three full days to accept and rate the item, and then you the seller has to rate the buyer, THEN you get paid. Lisa Incorrect shipping cost - if someone can come get your old grill for 25 dollars and the amount of work you put into the process is typing out an address- that's pretty sweet. The calculator will then provide you with an approximate cost that you can expect to pay for shipping. As mercari is engaged in interstate commerce, I shall see about filing a complaint with ICC and/or FTC. They still approved it. We'll remind the buyer to rate you. They were also very slow to respond to prior to sale messages. End of Rant! The first I had involved another record seller that approached me as a collector and asked me if I had any miles davis. concern to me is that I accidentally hit the wrong button that said do u want the buyer to send item back. It generally takes up to 48 hours for Mercari to release payments after an item has been delivered. That was their policy. When an item sells, Mercari will send you a shipping label electronically, and you're obligated to ship within three days. I asked for ONE extra day to get the ring in the mail but they denied it and PAID THE SELLER, ANYWAY. Mercari SUCKS for sellers. How are you doing on Bonanza ? She then claimed it was garbage and cussed me. Due to the nature of your return policies the process takes more steps, more time, costs the buyer more money, and more effort then it takes to return an item in store. I too am not liking what i am seeing here on Mecari . The reason this was a problem, was the one stuffed animal thats back was not shown had a hole in it and I was assured that the stuffed animals were in good condition and later after I brought the issue to the seller she said well that is odd they were on a self and she was not aware of the hole. I sold a pair of 200.00 shoes that were in excellent condition for 40.00 after the lady talked me down from a much higher price. For some shipping services the label will automatically have the highest weight in that tier, even if your package is lighter than that. If you find a place, post it or message me please. Well, I daresay Im holding my breath Keep seeing My sale is getting viewers but nowhere a way to check my account or how anyone gets in contact with me! Ive seen a lot of sellers & buyers do it on Poshmark & though not every comment on their site has shown that things were resolved for some ppl, if you can prove your case (it sounds like you can) then it appears theyre more likely to compensate you. The entire process has been a mess. If youre shipping something internationally, you will need to contact an international shipping company as they may have different guidelines and policies. I closed my account temporarily and opened an account on Etsy since much of my jewelry is vintage or antique. If your tracking stops receiving updates, we recommend reaching out to the shipping provider. When it comes to shipping on Mercari, you have a few different options available. I can't find a listed time frame on the item I purchased to compare. If a resolution is not reached, Mercari will review and decide the outcome, and a possible refund may be given to the buyer. Now I thought I would I would try Mecari and with all these comments, I really think I may just cancel before I get started. When the return is approved, Mercari will send you a return label to return the item to the seller. Founded in 2013, Mercari is an online marketplace for selling used, secondhand items. Im so glad I took the time to research this before doing anything. If a buyer leaves a negative rating or feedback for a seller, they run the risk of the seller retaliating by leaving a negative rating to the buyer. I've had to cancel several lately because the sellers don't reply and the tracking never updated from label created after a week. However, 1 transaction with Mercari was horrible. Well the total weight of what I SHIPPED was 175lbs freight. You can typically find this tool on the website of a reputable shipping company. I used the weight and dimensions calculator and entered 8 lbs. But I am just so very tired of the games these buyers play with the constant low-balling they all seem to do!!! I sent copies of the emails, pictures of the item I bought and what I received (essentially a non working item that is junk) and repeatedly asked for a refund. Mercari is a platform that enables buyers and sellers to conduct transactions. I need a little profit to buy more items to offer for sale. Were happy to help. Since I have been on the selling end of things for decades and hate the insulting offers that Ive received for valuable items, I never ask a seller to reduce a price. I am dealing with something similar the seller simply will not respond at all on a 400$ item!!!!! The app doesnt allow buyers to leave negative reviews after a cancelled order which is stupid you cant warn others. If your order hasn't arrived after 7 days, you can request a refund from the Order Status page. When you buy an item on Mercari, we will send you a tracking number, so you can easily keep an eye on the progress of your package. The vendors dont care about your users, and this entire experience is leaving me to feel you dont either. I highly doubt it would be damaged. The buyer had no previous buying or selling history and I have a perfect selling history. I am a Buyer and Seller on Mercari. Avoid this Common Scam on Mercari. Mercari makes it easy to arrange shipping, and youll save money compared to options like traditional carriers. On mercari its more akin to hand to hand sidewalk hustling. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. Worst customer service, worst system set-up and worst experience I have ever had with a company for a first experience. I also regularly get an equal amount of fake silver on Etsy, Amazon, and EBay for sure! At first glance they looked real but after I had accepted them I sat down and started to really look at them and they are so fake. But thats part of running a business. Ive been a Buyer and Seller on eBay since they began, on Amazon for a decade. I would NOT try to sell anything more than $10. Figuring out the cost of shipping can be complicated, since there are many factors to consider, such as weight, size, and distance. No, Mercari does not pay for return shipping. Does the order automatically cancel if they dont? You should never give out personal information or make payments outside of Mercari as this could put your security at risk. Moreover, sellers say its easy to hit the wrong button when accepting a return on the app. I had already used the money from it for bills. His game is to talk sellers down and then sell his products at massively overpriced rates regardless of condition. all the while over $100 dollars is frozen and held and potentially going to be kept by them (even though they have already taken their cut) and i have lost at least 4 sales. I got a half-assed "I'm busy" excuse, and the label was created that evening. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. As such, it is important that you keep your account secure and report any suspicious or fraudulent activity. The rating system also ridiculous. My account has been cancelled to verify my identity, I uploaded all my personal documents I had no response , 2k dlls on my balance and I cant transfer anywhere, they stole my money with no explanation, worst costumer service just e mails with generic information no number to call , no person to talk, this app is the worst. Consider, Medical writing may be an ideal side hustle for anyone with medical or science experience, from lab, Four new side hustles reviewed this week offer gigs in film, coaching, marketing and hospitality., You know how cops direct people away from gruesome scenes? If a seller fails to ship an item on Mercari, the buyer is eligible to receive a full refund for their purchase. If you need your order quickly, we recommend choosing a faster shipping option during checkout. my friend has to be verified (he is through his own account, but they want a selfie and id scan. Listing it below one I seen simular, I sold and shipped it promptly. Im beyond mad over this. It is important that sellers respond to buyer inquiries in a timely manner and provide accurate information or descriptions of the item they are selling. Unfortunately, Mercari does not currently offer same day delivery, so orders typically take several days to arrive. I was selling my older authentic purses. The buyer removed the triple layered protective foam sheets (which was more expensive than the $1 plexiglass sheet), took photos without the protective measures and sent it to Mercari. Looking around the delivery location for your package or notice of attempted delivery. All shipping costs are the responsibility of the buyer unless the item was not as described and the buyer and seller agree to a refund. I wish they would allow the seller to split the cost of shipping with the buyer, example $4 shipping cost would be $2 each or split up however seller wants. Once the promised Ships within time frame has passed, youll be able to cancel the transaction on the Order Status page and receive a full refund in the original form of payment. If youre shipping something domestically, you can typically estimate the cost of shipping by contacting a local shipping company in your area. They sent me the same tracking number as I had. Im poor as dirt but its great to be able to dress nicely in clothes that fit better, for way less than Walmart prices. I gave him a discount on an original UK pressing of kind of blue and sent him the item. Theres no going back if you hit the wrong key. Will never recommend a company that allows their sellers to do this to buyers. This is not Mercaris fault, at all in any way. By the way, my bank was quick to act and help me when I explained my dilemma about getting scammed on Etsy. Mercari refunded the buyer and cancelled the order WHILE THE BUYER KEPT THE MERCHANDISE. Agree with all comments posted. I wasnt able to drive to the post office, thats 35 minutes from my house. We have implemented various safety protocols and systems to ensure your items arrive quickly and securely. WTF??? Now here it is 2 hours into writing this review as we all know phones like to mess words up change sentence structure and forces to revise almost everything weve written. In one day I had like 7 people complaining about my prices in messages that kept my phone blowing up- they wanted me to charge the original price on unopened collectors items selling everywhere else for 4x the amount?! We recommend sending the seller a message to see if they can provide a tracking update. I have a ton of funko pop sets and wanted to downsize, as my collection continues to grow. If you dont like the buyers offer, you can decline. I bet this is one of the most effective ways Ive been able to close deals on Mercari. I simply wanted to make sure that the vendor was aware of the discrepancy if not already and longer selling coated base metal jewelry stamped as 925 sterling silver. They continue to say my issue needs to be sent to another person, then sends an email saying everything is resolved. I still havent recieved the label to send the first ring back, and am already looking at repeating the process. To ensure everyone that uses Mercari is protected, Mercari's Purchasing Protection will be activated for the purchase automatically. Do a better job at informing the buyer that Mercari is not a Retailer. One final story. Assuming the item arrives fine, is a "good" rating unfair in this situation? Totally agree. You also cant see what the buyer wrote before leaving your own rating. Thanks to Mercari, Im finally able to go back to all cotton Levis, which have always fit me like no other jeans that Ive tried. Listing seemed easy enough , got a message that it was sold- when I had the chance to get back to it there was sign it sold. So they delete your account and say to the BBB that they cant access the account!!! Everything was all good and the buyer was super stoked he found it. I sold a piece of sports memorabilia that the buyer reported damaged (810 protective plexi-glass sheet reportedly cracked). And pictures showing the manufacturers genuine leather tag. Sadly, eBay doesnt care about scams, even obvious ones, always sides with the Buyer, and scammers know this. Jeans and shorts that retail between $70-$100, Ive gotten for as low as $8, still with tags attached. I hope she do cause once she do. While you can sell stuff at Mercari, you can make some affordable purchases as well. Most of which are from this past year. Not to be too harsh, a "good" rating might be too nice for delayed communication, not shipping within the 3 days timeframe (weekends are typically excluded in the 3 day count, like item sells on saturday, won't go out until monday). 'In honor of imnotlegolas for starting this subreddit. Mecari is in Tokyo Japan , how can the BBB do anything ? You wont get your money for that sale! Ebay does not do this. I wish you all the best. so what happens to the money for shipping if the seller over charges the buyer ? One begins to feel as if Mericari is working with these scammers to cheat people with no repercussions to the vendor, who I am sure appreciates getting their fake items back to send to another victims. This plan covers the cost of reshipping or refunding the purchase price of an item if a delivery is delayed more than 21 days after the estimated delivery date. I might not use their labels in future. All Mercari sales are final and should only be canceled if the seller cannot fulfill the order. Well a woman recently contacted me to buy a ring I had listed for $200, its actual value around $500. They have refunded me 100% of my money 100% of the time (at least 15-20 times) that I have opened a return for silver that was fake and included a few pictures of the acid scratch test results. Later Blog. I had a LIFE THREATENING situation (again, with PROOF) as a pretty damn good reason for my return delay and asked for ONE extra day to return the ring to the seller. Stick with ebay and dont use this app. First claiming she had overspent. She asked to see the return shipping label and information. I have found it really hard to correspond with them. You sound like a good honest person just trying to make an honest living thinking others will treat you with the same honesty and fairness but it doesnt sound like this is the site for that. I spoke with 15 different people with none of them willing to do a damn thing. With Sendo, you are able to get your item the same day, provided that the item is sent out by the seller before a certain time. Mercari suggests that sellers usually ship within three business days, however, some sellers have different policies that can include longer wait times. Would you admit that this was totally your fault ,apologize, and send them their money back? Im beyond mad over this. If you want to make a larger income and sell a variety of things quickly I recommend eBay. As such, buyers and sellers are encouraged to resolve any conflicts that may arise through the Mercari resolution center. They took my listing down with no explanation. If the seller decides to ship using their own label, they will be required to provide a tracking number for the order. The item must arrive as described or Mecari will refund you! Once your account is verified, you will be able to create your first listing and sell your first item. After the transaction is rated, no refunds or returns can be made. Yeah, I placed the order at like 7:30 AM on the 23rd. It's not like eBay. There is no single scam associated with Mercari. Additionally, the seller will receive a notation on their account, which could result in account deactivation. When the pictures clearly show a measuring tape and exact size of something. Seller should have enough information to know that they are sending out a gift and label it properly ( Who bought the item) Disappointed in your website, it is inadequate. Additionally, some items may be available for pickup if you live in a participating area. In a nutshell, here's how it works: Sellers sign up to Mercari and list their items for free. It is. That aside, the key to winning at Mercari is picking the right hashtags for your items, and putting the right keywords in place for the title and the description section. If you prioritize ease of listing and want to sell a large variety of items go with Mercari. I shipped an item thru mercari that was broken in shipping. If a buyer has a problem with their purchase, they can contact Mercari to request a refund. And Im paying all of the shipping and commissions too. Ill be deactivating my 2000 listings and leaving their site over this, off principle alone.
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